JaguarPC has hosted this site for about 3 years. In general no problems. When there is a problem however, they are absolutely unresponsive, and they have been the CAUSE of some of the problems.
1. They use a ticket system. So you need a username and password to get a ticket started. Well if the problem is that your password has been changed (by them) or corrupted somehow (HOW?) you cannot get a ticket started - unless you have more than one account - my only workaround to this problem.
2.) If you get a ticket started it makes no difference how you prioritize your request (low, medium high or emergency). All tickeets are assigned to a tech - this almost always take at least 4 hours.
3.) After you wait for the tech (for 4 hours) they do the least possible that they can to list the ticket as addressed. For example they uninstall then reinstall the FrontPage extensions. This may or may not be what is required, but it surely does mess up your site if you use FrontPage.
4.) so whatever they do or do not do, you respond, and then it is back to step 1 a four hour wait for a tech to be assigned then another wait while they do something.
5.) Here is the most maddenning part of all. Since it takes 4 hours to get a tech assigned, then you respond, and go back into the 4 hour wait line - you get about 2 interactions with the tech before their shift ends. Here it gets really maddenning, becaue the new tech may or may not read what has happenned before from the lgs, and will probably start back at step one unistalling and then reinstalling the FrontPage extensions.
They really need to look at their ticket times and resolution success, ad add something resembling quality control to their system. They are not even that cheap by today's standards (they once were very inexpensive). |
